New Life Pharmacy

What our customers say

About us

What our Customers say

Frequently Asked Questions

Prescription Fill

You can drop off and pick up your prescriptions during our pharmacy business hours. We can also deliver them to you.

Pharmacy Hours:
Monday – Friday - MST
Saturday - MST
Sunday - MST

Refill information is printed on the prescription label. If you have trouble finding it, we can look it up if you call customer service.

We fill your prescription according to what your doctor authorizes and what your insurance approves. In most cases, that is once a month. If you would like to adjust the frequency of your refill, give us a call and we can look at your auto refill options. If you need to make changes to your prescription, please contact your doctor.

You can stop receiving automatic refills of your prescription at any time. Stop by our pharmacy or give us a call to stop or pause your automatic refills.

Once we have your verified insurance information and prescription, we can fill and send your order. Delivery takes between 5 to 7 business days. Standard shipping is always free. If you need an order quicker than that, call us before your order is filled and we can overnight it to you. Shipping rates may apply.

If you have a valid email address connected to your account, we will email your shipment tracking information to you. If your order has shipped but you haven't received an email, be sure to check your spam folder. If you don't have access to email, you can also call customer service for tracking information.

Yes. Our pharmacy carries over-the-counter items as well. If you are having your prescription delivered and want to add an over-the-counter item to your order, please contact our friendly customer service team.

Account Information

You can update your personal information when you come in to drop off or pick up your prescription. If you have your prescription delivered, you can update your personal information by calling our customer service team. We can update your telephone number, address, credit card number, insurance carrier, prescription, and more.

We accept e-scribe, faxed, over-the-phone, and mailed prescriptions. Our prescription fax line is (801) 727-0090. As soon as your new prescription is on file and your insurance approves the fulfillment, we can fill your prescription.


We provide three convenient ways to pay for your prescriptions:

By Phone

  1. Call with your credit, debit, or flex card in hand.
  2. Provide your card information over the phone.
  3. We will send a payment receipt to the email address you have on file.

By Mail

  1. Print this payment slip to pay with a credit, debit, or flex card, or a check.
  2. If you pay with a check, please remit payment to New Life Pharmacy.
  3. Complete all form details to ensure your payment is processed and applied properly.
  4. Send the payment slip, along with your check (if applicable), to:
    New Life Pharmacy
    9883 S 500 W
    Sandy, UT 84070
  5. If you pay with a credit or debit card, we will send a payment receipt to the email address you have on file.

Want to set up automatic payments?

  1. Let your customer service representative know when you call in that you would like to set up automatic payments. He or she can securely add your card number to your account.
  2. (Or) Fill out the mail-in payment slip and mark the box: "Charge all future shipments to this card." We’ll securely add your card information to your account.

We understand that medical bills can sometimes be confusing, but we're here to walk you through it. Please let our customer service team know if you have any questions about your invoice.

Diabetic Testing Supplies & Meters

Yes! We carry the Clever Choice talking meter.

Yes, several of the meters we carry require coding: OneTouch, TrueTrack and Unistrip. These meters come with coding instructions, but we're happy to help you if you have questions. If you're not sure whether a meter requires coding, feel free to ask us.

The OneTouch UltraMini and Freestyle Lite are our smallest meters.

Freestyle, UltraSoft, TrueResult and TrueTrack lancets all work with the generic lancing pen.

Unfortunately, you will have to draw blood in order to test your blood sugar.

If you’re concerned your meter is not giving accurate readings, use control solution to check it. You can purchase control solution through our pharmacy. You may also want to try the following: test on your fingertip if you were using a different location, verify that you are not using expired or damaged test strips, make sure the test area is clean, and verify that the code on your meter matches the code on the test strip box. If you’re still having trouble with your meter, let us know.

About Us

We talked to you on the phone recently and you authorized us to send your prescription directly to you. If you would prefer to pick up your prescription in person, give us a call and let us know. Our customer service team is here for you if you have any question or concerns.

We are a proud part of the Diabetic Connect network of associated pharmacies.

Returns & Cancellations

We stand behind the quality of our products and the services we provide. We want your experience with us to be easy, and we want to meet your medication and supply needs.

Due to federal law and pharmacy regulations, we maintain the following standards:

  • The product must be in its original, unopened packaging.
  • We cannot refund opened, tampered with, and damaged products.
  • If you return a damaged or opened product, we cannot ship it back to you.
  • All returns must be postmarked within 60 days of the date listed on your invoice. Returns past this date will not be accepted.

To begin your return, please click on the FAQ below "Where do I get a return label?" Please fill out the form and print the return label. See the FAQ "How do I return product(s)" for simple instructions on returning your product(s). We will notify you upon receipt of your returned item(s). If the return meets the return policy guidelines, we will let you know that your return is approved, and you can expect a credit or refund of that purchase. If you have questions about how you will be refunded, please contact our customer service team. We appreciate your business. If there is anything we can do to improve your experience with us, please let us know.

You can also return or exchange your prescription in person as long as it is within 60 days of the sale.

Please fill out this form to receive a free return label

Returning product(s) delivered to your home is now easier and quicker than ever:

  1. Place the unopened product(s) you are returning into one box/shipping envelope
  2. Tape the package closed
  3. Print a return mailing label (you can print it on standard printer paper)
  4. Cover or remove any existing shipping labels on the box/shipping envelope
  5. Securely tape the return label on the box/shipping envelope
  6. No postage is required
  7. Drop off the package at the nearest UPS drop-off location (Find a location near you at

As soon as we process your approved return, you will receive a credit or refund for the product(s).

Financial Assistance

Yes. We can accommodate customers who are unable to pay by offering financial assistance. This assistance is available to both insured and uninsured customers, according to their income and personal circumstances. In filing an application, you may receive partial, full, or no assistance based on your financial situation. Not all applicants will qualify for assistance.

  1. Please print and fill out the waiver application
  2. Attach all supporting financial documents (required)
  3. Return the waiver and your income documentation by fax or mail (see waiver application for details)

If you have questions about the waiver application, please contact us at (855) 686-1859.

  1. Our team will review your application and income information to determine whether you qualify.
  2. We’ll let you know via email whether you’ve been approved, denied, or you’re missing documentation. Based on your personal income and circumstances, you could qualify for full, partial, or no assistance.
  3. If you do qualify, you will be prompted to make a small co-pay in accordance with your means to pay. If you qualify for partial assistance, it will be your responsibility to pay the remainder of the balance.
  4. If you qualify for financial assistance, the full or partial assistance will remain in place for one year. Upon reaching the year mark, you will need to reapply for assistance if you still need financial accommodations. To do so, please fill out the waiver application found in the FAQ above "How do I apply for financial assistance?" Send the application and supporting financial documents to:
    New Life Pharmacy
    9883 S 500 W
    Sandy, UT 84070
  5. Upon receiving this documentation from you, we will review your situation and notify you of whether you will continue to qualify for assistance (full, partial, or none).

Contact us

New Life Pharmacy
9883 S 500 W
Sandy, UT 84070

(855) 686-1859

Monday – Friday 8:00 a.m. – 9:00 p.m. ET
Saturday 9:00 a.m. – 6:00 p.m. ET