You can drop off and pick up your prescriptions during our pharmacy business hours. We can also deliver them to you.
Monday – Friday - MST
Saturday - MST
Sunday - MST
Refill information is printed on the prescription label. If you have trouble finding it, we can look it up if you call customer service.
We fill your prescription according to what your doctor authorizes and what your insurance approves. In most cases, that is once a month. If you would like to adjust the frequency of your refill, give us a call and we can look at your auto refill options. If you need to make changes to your prescription, please contact your doctor.
You can stop receiving automatic refills of your prescription at any time. Stop by our pharmacy or give us a call to stop or pause your automatic refills.
Once we have your verified insurance information and prescription, we can fill and send your order. Delivery takes between 5 to 7 business days. Standard shipping is always free. If you need an order quicker than that, call us before your order is filled and we can overnight it to you. Shipping rates may apply.
If you have a valid email address connected to your account, we will email your shipment tracking information to you. If your order has shipped but you haven't received an email, be sure to check your spam folder. If you don't have access to email, you can also call customer service for tracking information.
Yes. Our pharmacy carries over-the-counter items as well. If you are having your prescription delivered and want to add an over-the-counter item to your order, please contact our friendly customer service team.
You can update your personal information when you come in to drop off or pick up your prescription. If you have your prescription delivered, you can update your personal information by calling our customer service team. We can update your telephone number, address, credit card number, insurance carrier, prescription, and more.
We accept e-scribe, faxed, over-the-phone, and mailed prescriptions. Our prescription fax line is (801) 727-0090. As soon as your new prescription is on file and your insurance approves the fulfillment, we can fill your prescription.
We provide three convenient ways to pay for your prescriptions:
We understand that medical bills can sometimes be confusing, but we're here to walk you through it. Please let our customer service team know if you have any questions about your invoice.
Yes! We carry the Clever Choice talking meter.
Yes, several of the meters we carry require coding: OneTouch, TrueTrack and Unistrip. These meters come with coding instructions, but we're happy to help you if you have questions. If you're not sure whether a meter requires coding, feel free to ask us.
The OneTouch UltraMini and Freestyle Lite are our smallest meters.
Freestyle, UltraSoft, TrueResult and TrueTrack lancets all work with the generic lancing pen.
Unfortunately, you will have to draw blood in order to test your blood sugar.
If you’re concerned your meter is not giving accurate readings, use control solution to check it. You can purchase control solution through our pharmacy. You may also want to try the following: test on your fingertip if you were using a different location, verify that you are not using expired or damaged test strips, make sure the test area is clean, and verify that the code on your meter matches the code on the test strip box. If you’re still having trouble with your meter, let us know.
We talked to you on the phone recently and you authorized us to send your prescription directly to you. If you would prefer to pick up your prescription in person, give us a call and let us know. Our customer service team is here for you if you have any question or concerns.
We are a proud part of the Diabetic Connect network of associated pharmacies.
We stand behind the quality of our products and the services we provide. We want your experience with us to be easy, and we want to meet your medication and supply needs.
Due to federal law and pharmacy regulations, we maintain the following standards:
To begin your return, please click on the FAQ below "Where do I get a return label?" Please fill out the form and print the return label. See the FAQ "How do I return product(s)" for simple instructions on returning your product(s). We will notify you upon receipt of your returned item(s). If the return meets the return policy guidelines, we will let you know that your return is approved, and you can expect a credit or refund of that purchase. If you have questions about how you will be refunded, please contact our customer service team. We appreciate your business. If there is anything we can do to improve your experience with us, please let us know.
You can also return or exchange your prescription in person as long as it is within 60 days of the sale.
Returning product(s) delivered to your home is now easier and quicker than ever:
As soon as we process your approved return, you will receive a credit or refund for the product(s).
Yes. We can accommodate customers who are unable to pay by offering financial assistance. This assistance is available to both insured and uninsured customers, according to their income and personal circumstances. In filing an application, you may receive partial, full, or no assistance based on your financial situation. Not all applicants will qualify for assistance.
If you have questions about the waiver application, please contact us at (855) 686-1859.
New Life Pharmacy
9883 S 500 W
Sandy, UT 84070
Monday – Friday 8:00 a.m. – 9:00 p.m. ET
Saturday 9:00 a.m. – 6:00 p.m. ET